Guangzhou Plenty Bicycle Co Ltd of China, established in 2015 to deliver high quality, high value electric bikes. VIVI, as we know the company in the West, launched an online store in 2021, extending its market share. However, the company also ships its products to a distributor in the United States, which is now the subject of the VIVI e-bike recall notice that we link to below.
Hard-Hitting Words in VIVI E-Bike Recall Notice
The US Consumer Product Safety Commission headlines its notice, with a warning of “fire and burn hazards, risk of serious injury, or death”. The recall notice dated July 17, 2025, applies to certain 36-volt lithium-ion batteries, which VIVI now wishes to replace as follows:
- The recall notice only refers to certain VIVI electric bicycle batteries, which it lists.
- The name VIVI is visible on bicycle downtubes. The battery model appears on each battery.
- The electric bicycle model is on the customer sales order document, and on some frames too.
Consumers owning one of the 24,000 affected units, should not take the VIVI e-bike recall notice lightly. The electric bicycle company confirms “14 reports of incidents of batteries overheating, including three reports of fires”.
What Must I Do If This Recall Affects Me?
A notice on the VIVI website confirms the following advice, which we recommend affected users follow. As we understand it, this advisory only applies to affected VIVI customers in the United States:
- Immediately stop using an electric bicycle with one of the recalled batteries.
- Contact VIVI “to receive a free replacement battery and battery charger”.
- Do not dispose of the battery immediately. VIVI may request more information.
- This may include photos, and label information on the e-bike and battery.
Then take the following steps AFTER VIVI confirms you qualify for the free replacement battery, and battery charger:
- Take the recalled battery VIVI agreed to, to a household hazardous waste disposal center.
- Obtain proof of doing so, including the battery model and photo, from the waste disposal center.
- Confirm the above to VIVI by email. Include the name of the waste disposal center.
The affected e-bike model numbers, and battery model numbers appear in the table below:
More Information
London Transport eBike Ban (Well Almost)
Cell-to-Chassis Batteries in Two-Wheelers
